Friday afternoon. The superintendent's presentation to the school board starts in 20 minutes. Suddenly, your phone buzzes with three urgent messages: the library computers won't connect to the network, a classroom of Chromebooks needs a critical update before Monday's testing, and the superintendent's laptop just went black during final presentation prep. Looks like your sweet weekend plans just disappeared.
This is the reality for school technology leaders—where every device problem becomes an instructional emergency, and the line between "working" and "failing" is measured in minutes of lost learning time. Between aging hardware, limited staff, and ever-tightening budgets, keeping technology running smoothly can feel like an impossible balancing act.
Let's explore four common beliefs that might be making your job harder than it needs to be, and the practical truths that could transform how your district approaches technology management.
Myth #1: "Warranties are enough for school devices."
Truth: We've all seen what a backpack journey can do to a laptop. Standard warranties might cover that factory defect, but what about the juice box spill during lunch or the cracked screen from a hallway collision? These real-world accidents leave your budget vulnerable and your students device-less. JonesCare protection goes where basic warranties won't, covering those inevitable drops and spills while providing fast repairs that keep learning uninterrupted.
Myth #2: "We don't need proactive support."
Truth: Reactive support means emergency calls, frustrated teachers, and students watching the clock instead of learning. When we implement preventive maintenance schedules at our partner schools, we're spotting battery issues before they leave a classroom stranded and updating software before conflicts arise. Your teachers have lesson plans to execute; the last thing they need is technology that doesn't show up for class.
Myth #3: "Insurance is enough to cover device damage."
Truth: Insurance claims look simple on paper until you're juggling paperwork while a line of students waits for loaner devices. Between deductibles, coverage exclusions, and reimbursement delays, traditional insurance often leaves districts paying twice. Once for the policy and again to keep students connected during the claims process. JonesCare takes a different approach with same-day or next-day service that gets devices back where they belong quickly.
Myth #4: "Tech management only matters at the start of the school year."
Truth: Your technology doesn't take summers off, and neither should your maintenance plan. Those quiet July hallways are your opportunity to address the wear-and-tear from a busy school year before small issues become September emergencies. JonesCare provides continuous, proactive support throughout the entire school year, including extended coverage options that ensure protection even during the summer months, when devices are at risk of being unused or damaged. So when staff and students return, their technology is ready on day one.
Every district has unique needs, but they all share one truth: when technology fails, learning suffers.
Connect with us today to explore how proactive, comprehensive tech management can work for you.